How do you compare to the top Fin-powered teams?
The top 10 Fin customers in every industry are delivering outstanding AI support. See how your performance compares. Based on 110M+ Fin conversations across 8,000+ customers and 15 industries.
Select your industry and enter your rates to see how you compare
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AI customer service benchmarks at a glance
Fin processes over 110 million conversations across 8,000+ companies and 15industries. The top 10 performers in each industry set the standard for what's possible with AI-powered customer support. Here are the headline numbers.
78%
Avg. automation rate (top 10)
Across industries, the top 10 Fin-powered teams resolve this share of all conversations end-to-end with AI — calculated as involvement rate × resolution rate. This is the single best measure of how much work an AI agent handles independently.
85%
Avg. resolution rate (top 10)
Among the top 10 performers per industry, this is the percentage of AI-involved conversations fully resolved without human intervention. A resolution is counted when the customer confirms their issue is solved, or doesn't follow up.
91%
Avg. involvement rate (top 10)
The top 10 Fin-powered teams reach this percentage of total customer conversations with their AI agent. Higher involvement means more of your support volume is being handled by AI.
Top-performing industries by automation rate
| Industry | Automation rate | Resolution rate | Involvement rate |
|---|---|---|---|
| Software & Technology | 98.0% | 98.2% | 99.8% |
| Education | 88.3% | 91.0% | 97.1% |
| Healthcare | 87.0% | 89.6% | 97.1% |
| Professional Services | 86.9% | 90.5% | 96.0% |
| Fintech / Financial Services | 86.5% | 90.0% | 96.2% |
| Manufacturing | 86.3% | 91.0% | 94.8% |
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Learn moreFAQs
What does this benchmark tool measure?
This tool compares your AI customer support performance against benchmarks drawn from over 110 million conversations across 8,000+ customers and 15 industries. Enter your involvement and resolution rates to see how you compare against the top 10 performers in your industry.
What's the difference between involvement rate, resolution rate, and automation rate?
Involvement rate is the percentage of conversations your AI agent is involved in. Resolution rate is the percentage of those conversations your AI agent actually resolves without human help. Automation rate combines both: it's involvement rate × resolution rate ÷ 100, representing the share of all conversations resolved by AI end-to-end.
How often is the benchmark data refreshed?
The benchmark data is derived from the last three months of activity across all Fin-powered customers. We update the dataset periodically to reflect the latest performance trends across industries.
How do I compare against the top 10 performers?
The benchmark tool shows how your performance compares to the elite top 10 performers in your industry. If your involvement or resolution rate is close to or exceeds the top 10 benchmark, you're operating at an elite level. The gap between your rate and the benchmark helps you understand how much room there is for improvement.
How can I improve my resolution rate?
The most effective strategies depend on where you currently stand. If you're below the industry benchmark, start by filling content gaps in your knowledge base — this is typically the fastest way to improve. If you're already near the top 10 benchmark, focus on advanced optimization: analyze the types of queries your AI struggles with and add highly targeted content. Keep your knowledge base up to date as your product evolves.
What industries are included in the benchmarks?
We track 15 industries including Software & Technology, Fintech / Financial Services, Healthcare, Ecommerce, Education, Manufacturing, and more. Each industry benchmark is based on data from Fin-powered customers within that vertical.
