AI-powered email support — Exceptional customer service delivered over email
Fin for email delivers unrivalled performance to the inbox, handling every message with instant, email-optimized support. Messages are answered quickly and efficiently, so customers get the help they need on the channel that suits them best.
Fast, on-brand support over email
01Fin replies instantly from your domain, in your brand voice, with clarity and accuracy, making email as fast and reliable as any other support channel.
Fin responds to customers in seconds, turning email into a channel that feels responsive, not delayed.
Choose how Fin responds, so emails reflect your brand's tone of voice and support policies.
Purpose-built for email
Purpose-built for email
02Fin is tailored to meet the nuances of email, to keep every interaction clear, safe and suited to the channel customers already use.
FAQs
How does Fin handle email support?
Fin reads incoming emails, understands the customer's question, and replies instantly from your domain with a clear, fully formatted response. Fin draws from your knowledge base, help center, and past conversations to deliver accurate answers. If Fin cannot resolve the issue, it hands off to a human agent with full context so the customer never has to repeat themselves.
What is Fin's resolution rate for email?
Fin averages a 76% resolution rate across 8,000+ companies, and many customers see higher rates on email specifically. For example, Sharesies achieved almost 70% resolution rate over email within 12 weeks of launching Fin.
Can Fin send emails from my own domain?
Yes. Fin sends replies directly from your domain, so customers see emails from your brand, not a third-party address. You can customize Fin's tone of voice, response style, and support policies to match your brand guidelines.
How fast does Fin respond to customer emails?
Fin responds to emails in seconds, regardless of time of day or volume. This turns email into a channel that feels as responsive as live chat. Fin operates 24/7 across 45 languages, so customers get fast, accurate replies even outside business hours.
How does Fin handle spam and phishing emails?
Fin automatically filters out spam and phishing attempts, so it only responds to legitimate customer messages. This keeps your support queue clean and ensures Fin's time and your resolution budget are spent on real customer issues.
How does Fin work alongside human agents for email?
Fin resolves straightforward queries autonomously and escalates complex issues to your team with the full conversation history, including what Fin already tried. Your agents start with context instead of starting from scratch. Every email conversation is logged in your connected helpdesk for full visibility, reporting, and continuous improvement.
What is an AI email support agent?
An AI email support agent is software that reads, understands, and responds to customer emails autonomously. Fin is Intercom's AI email support agent — it resolves queries in seconds from your domain, drawing on your knowledge base and support content to deliver accurate, fully formatted replies.
How does Fin handle multi-thread email conversations?
Fin tracks the full conversation thread, so when a customer replies to an existing email, Fin understands the prior context and responds accordingly. This means customers can ask follow-up questions naturally without repeating themselves. If the thread requires human attention, Fin hands off with the complete history.
How do I set up Fin for email?
Connect your support email domain, configure Fin's tone of voice and response policies, and Fin starts handling incoming email queries. Fin works with Intercom and other helpdesks — no additional infrastructure is required. Request a demo to get started.
Does Fin work on other support channels?
Yes. Fin resolves customer queries across email, live chat, and more. Each channel is purpose-built — Fin adapts its response format and behavior to match the channel. See all channels here.
